Service Policy

Calico Crittor provides customer support for store orders, product information shown on our storefront, delivery questions, and return requests.

How to contact us

Email service@calicocrittor.com, call +1 (302) 555-0147, or use the form on our Contact Us page. Include your order number when the question concerns a purchase.

How requests are handled

We review messages using the information supplied and may ask for additional order details, photos, or clarification when needed. Please avoid sending payment-card details or other unnecessary sensitive information in a message.

Product and order concerns

If an order arrives damaged, incomplete, or incorrect, send the order number and clear photos of the product and packaging when available. We will review the issue and explain the available next step.

Return requests

Return requests are governed by our 30-day Return Policy. Contact customer service before sending an item back.

Service records

We may keep communications connected to an order or support request when needed to address the request, maintain store records, or meet applicable obligations.